A high-growth fintech cuts enhanced-review escalations by 95% with Bretton AI

Results

• Escalations from first-line to enhanced review fell by about 95%.
• Senior analysts now spend their time on actual high-risk cases instead of routine triage.
• The team absorbs rising alert volume without a rising escalation load.

Introduction

This customer is a fast-growing fintech that moves money for its customers at scale, which puts a real financial-crime program at the center of its operations: transaction monitoring, alerts, and the case reviews that follow, run by an experienced in-house team.

Challenge

Most of the team's time went to first-line alerts, the routine cases that fill any monitoring queue. Every one escalated to enhanced review pulled a senior analyst off higher-risk work, and as the business grew, the alert volume grew with it.

Solution

The fintech trained its own financial-crime team on the Bretton AI Platform and put it on the first line of review. Bretton AI now dispositions routine alerts with cited, consistent decisions and routes only genuinely high-risk cases to the specialists, cutting escalations to enhanced review by about 95%.